Help Center

Answers to common questions and quick fixes for our users.

Email verification and sign-in

I didn’t get the verification email
  • Wait a couple minutes and check your Spam/Junk folder.
  • Use the “Resend verification email” link on the verification page.
  • Confirm the email address you entered has no typos.
  • Ask your IT to allow-list our sender domain and links (some corporate filters delay delivery).
My verification link says it’s invalid or expired

Verification links are valid for a limited time. Go back to the verification page and choose “Resend verification email.” You can also use the 4‑digit code from the email instead of the link.

Where do I enter the 4‑digit code?

On the verification page, enter the 4 digits into the boxes and click “Verify Code.” If you don’t see the boxes, refresh the page and try again.

I clicked the link but it says I’m already verified

You can proceed to sign in. If you’re redirected, use the sign‑in page and you should see a “verified” confirmation.

I used the wrong email during signup

On the verification page, choose “Cancel current signup & use different email” to start over with the correct address.

Still need help? Contact support at help@linkbud.com.

Account tips

Password reset & access

I forgot my password

Use the Reset password page and follow the instructions. You’ll receive an email with a reset link.

I didn’t receive the reset email
  • Check Spam/Junk folders and wait a couple minutes.
  • Make sure you entered the correct email address on the reset page.
  • Request a new reset email if the previous one expired.
The reset link is invalid or expired

Links expire after a period of time. Return to Reset password and request a fresh link.

Single sign‑on (SSO) troubleshooting

I’m stuck in a login loop
  • Open the link in the same browser window where you started the login.
  • Try an incognito/private window to bypass cached sessions and extensions.
  • Ensure third‑party cookies aren’t fully blocked for your SSO provider.
My organization’s SSO isn’t listed

Use your email/password temporarily and contact your IT admin to add SSO access. You can also reach support for guidance.

User manual & guides

Looking for deeper feature walkthroughs? Read the User Manual for comprehensive guides and tips tailored to your brand.